TY  - BOOK
AU  - Tiwana,Amrit
TI  - Essential guide to knowledge management: e-business and CRM applications
T2  - Essential guide series
SN  - 9788178083261 (pbk.)
U1  - 658.4038 TWI 
PY  - 2001///
CY  - New Delhi
PB  - Pearson Education
KW  - Knowledge management
KW  - Electronic commerce
KW  - Customer relations
N1  - Rs.275/-
Gratis
T.V.Subramanian
ER  -