TY  - BOOK
AU  - Gureja,Gopal K
TI  - Creating customer value: the synergy between after sales service and maintenance
SN  - 0074631454 (hbk.)
U1  - 658.812 GUR 
PY  - 1997///
CY  - New Delhi, 
PB  - Tata McGraw Hill, 
N1  - Gratis
T. V. Subramanian
ER  -