Jayaraman, M S Implementing BPR: an agenda for the CEO / M S Jayaraman, Ganesh Natarajan - New Delhi : Tata Mcgraw Hill, 1996. - 166 p. ; 22 cm. GratisT.V. Subramanian ISBN: 9780074631959 (hbk.) Dewey Class. No.: 658.4063 JAY