Johnston, Robert <br/><br/>
Service operations management: improving service delivery / 
Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark 
 - 5th edition. 
 - Noida,  Pearson,  2025 
 - xxii, 609 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>9789356067400 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658.5 JOH