00680cam a22002058i 45000010009000000050017000090080041000260200025000670400029000920820014001211000021001352450128001562500017002842600027003013000027003286500036003557000030003917000026004217000027004472176259520250102161549.0201010s2021    enk      b    001 0 eng    a9789356067400 (pbk.)  aLBSOR/DLCbengerdacDLC00a658.5 JOH1 aJohnston, Robert10aService operations management: improving service delivery /cRobert Johnston, Michael Shulver, Nigel Slack and Graham Clark  a5th edition.  aNoida,bPearson,c2025  axxii, 609 p. ;c26 cm. 0aService industriesxManagement.1 aShulver, Michaeleauthor.1 aSlack, Nigeleauthor.1 aClark, Grahameauthor.