00784cam a22002418i 4500 21762595 20250102161549.0 201010s2021 enk b 001 0 eng 9789356067400 (pbk.) LBSOR/DLC eng rda DLC 658.5 JOH Johnston, Robert Service operations management: improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark 5th edition. Noida, Pearson, 2025 xxii, 609 p. ; 26 cm. Service industries Management. Shulver, Michael author. Slack, Nigel author. Clark, Graham author. ddc BK 122500 122500 0 0 ddc 0 0 GSB SRICITYLIB SRICITYLIB 2025-01-02 Shanti Books - 1129/02 810.00 0 658.5 JOH B4375 2025-01-02 16:16:19 2025-01-02 BK