TY  - BOOK
AU  - Johnston,Robert
AU  - Shulver,Michael
AU  - Slack,Nigel
AU  - Clark,Graham
TI  - Service operations management: improving service delivery
SN  - 9789356067400 (pbk.)
U1  - 658.5 JOH 
PY  - 2025///
CY  - Noida
PB  - Pearson
KW  - Service industries
KW  - Management
ER  -