Mishra, Amitabh <br/><br/>
Service failure and recovery 
 2008 

 -  2008 
 - 08-17  V.  38  Issue.   5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Subjects--Index Terms: </label>Service failure;Service recovery;