Kumar, Garima and Prakash, Anand <br/><br/>
Interplay of Management control and employee agency in a call centre 
 2008 

 -  2008 
 - 574-602  V.  43  Issue.   4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial Economics
<br/><br/><label>Subjects--Index Terms: </label>Management Control;Management;Employee agency;Call centre;