Cruz, D.Premilla and Noronha, Ernesto <br/><br/>
Technical call centres:beyond electronic sweatshops and assembly lines in the head 
 2007 

 -  2007 
 - 53 - 67  V.  8  Issue.   1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Call centres;Job profile;Customer services;