Swift, Ronald S <br/><br/>
Accelerating customer relationships: using CRM and relationship technologies 

 - Upper Saddle River  Prentice Hall PTR  2001 
 - xxi, 480p. 
<br/><br/><label>ISBN: </label>0-13-088984-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations