Rupp, Deborah E. et al. <br/><br/>
Customer (in) justice and emotional labor: the role of perspective taking anger and emotional regulation 
 J8728  2008 

 -  2008 
 - 903-924  V.  34  Issue.   5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Justice;Organizational justice;Fairness;Organizational fairness;Customer service;Emotional labor;Surface acting;Perspective taking;Empathy;Anger;Emotion;Emotion regulation;