TY  - BOOK
AU  - Rupp, Deborah E. et al.
TI  - Customer (in) justice and emotional labor: the role of perspective taking anger and emotional regulation
PY  - 2008///
KW  - Management
KW  - Justice;Organizational justice;Fairness;Organizational fairness;Customer service;Emotional labor;Surface acting;Perspective taking;Empathy;Anger;Emotion;Emotion regulation
ER  -