Jeston, John; Nelis, Johan <br/><br/>
Business process management:practical guidelines to successful implementations. 

 - Oxford  Butterworth Heinemann  2006 
 - xxi+435 
<br/><br/><label>ISBN: </label>81-312-0761-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS  MANAGEMENT