Rao, K.V.S. Rajeswara and Bakkappa, B <br/><br/>
An empirical investigation on the influence of human resource management practices on quality of work life in Indian non voice BPO industries 
 2009 

 -  2009 
 - 184-197  V.  7  Issue.   4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Quality of work;BPO Industries;Human Resource management(HRM);Non voice BPO industries;Empirical model;Call centers;