TY  - BOOK
AU  - Rao, K.V.S. Rajeswara and Bakkappa, B
TI  - An empirical investigation on the influence of human resource management practices on quality of work life in Indian non voice BPO industries
PY  - 2009///
KW  - Management
KW  - Quality of work;BPO Industries;Human Resource management(HRM);Non voice BPO industries;Empirical model;Call centers
ER  -