Kamplikar, Mukta <br/><br/>
Reforms in customer service: an approach (a case study of Bharat Sanchaar Nigam Ltd) 
 J7840  2003 

 -  2003 
 - 67-76  V.  2  Issue.   2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Customer service;