Russell, Bob <br/><br/>
Call centers: a decade of research 
 2008 

 -  2008 
 - 195-220  V.  10  Issue.   3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Call centres;Information service;Management;