Mahalakshmi, V. <br/><br/>
HRM service quality and economic performance in call centres 
 J8133  2007 

 -  2007 
 - 108-122  V.  1  Issue.   2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>Employee motivation;Capability;Call handing time;Reventues per call;Costs per call;Customer satisfaction data;Labour efficiency;Customer discretion;Rewards;