Hartel, C E J and et al. <br/><br/>
Work group emotional climate emotion management skills and service attitudes and performance 
 2008 

 -  2008 
 - 21-37  V.  46  Issue.   1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human Resources
<br/><br/><label>Subjects--Index Terms: </label>Emotional climate;Emotion management skills;Emotional intelligence;Service;Performance;