TY - BOOK AU - Hope, Jeremy; Hope, Tony TI - Competing in the third wave: the ten key management issues of the information age SN - 978-0875848079 PY - 1997/// CY - Boston PB - Harvard Business School Press KW - Strategic Management KW - Sociology KW - Social change KW - Civilization, Modern N1 - $27.95; Strategy: pursue renewal, not retrenchment -- Customer value: match competencies to customers -- Knowledge management: leverage knowledge for competitive advantage -- Business organization: organize around networks and processes -- Market focus: find and keep strategic, profitable, and loyal customers -- Management accounting: manage the business, not the numbers -- Measurement and control: strike a new balance between control and empowerment -- Shareholder value: measure the new source of wealth creation -- intellectual assets -- Productivity: encourage and reward value-creating work -- Transformation: adopt the third wave model N2 - Presents and provides solutions for the top ten issues facing managers suffering from "overchoice, an inevitable condition of the information age."--Jacket ER -