Evans, James R; Dean, James W <br/><br/>
Total quality: management, organization and strategy 

 - 2 
 - Cincinat  South Western College Pub  2000 
 - vii, 376p. 
<br/><br/><label>ISBN: </label>0-324-01276-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Management