Raghavachari, M; Ramani, K.V <br/><br/>
Delivering service quality: managerial challenges for the 21st century 

 - New Delhi  Macmillan  2000 
 - xii, 651p. 
<br/><br/><label>ISBN: </label>0333-93409-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management