Davis, Frank W; Karl, B Manrodt <br/><br/>
Applying TQM to customer responsive management 

 - New Delhi  Infinity Books  2000 
 - 416p. 
<br/><br/><label>ISBN: </label>81-87233-17-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations