McKenna, Regis <br/><br/>
Real time: preparing for the age of the never satisfied customer 

 - Boston, MA  Harvard Publications  1997 
 - xi, 204p. 
<br/><br/> ACME 
<br/><br/><label>ISBN: </label>0-87584-794-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic Management