Terrill, Craig; Middlebrooks, Arthur <br/><br/>
Market leadership strategies for service companies: creating growth, profits, and customer loyalty. 

 - Illinois  NTC Business Books  2000 
 - xvi+268p 
<br/><br/><label>ISBN: </label>0-8442-2441-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing