Clegg, Brian <br/><br/>
Capturing customer's hearts: leave your competition to chase their pockets 

 - England  Pearson Education Ltd.,  2000 
 - xv, 223p. 
<br/><br/><label>ISBN: </label>0-273-64931-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations