Siegel, David <br/><br/>
Futurize your enterprise: business strategy in the age of the E-Customer 

 - Chichester  John Wiley & Sons  1999 
 - xiii, 318p. 
<br/><br/><label>ISBN: </label>0-471-35763-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations