Brown, Stanley, A ed <br/><br/>
Customer relationship management: a strategic imperative in the world of e-business 

 - Toronto  John Wiley & Sons Canada Ltd.,  2000 
 - xviii, 345p. 
<br/><br/><label>ISBN: </label>0-471-64409-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations