Besterfield D.H et al <br/><br/>
Total quality management 

 - 2 
 -  Pearson Education Asia Pvt. Ltd  1999 
 - xi, 533p. 
<br/><br/><label>ISBN: </label>81-7808-270-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management