Bergeron, Bryan <br/><br/>
Eternal e-customer: how emotional intelligent interfaces can create long lasting customer relationships 

 - New York  McGraw-Hill Inc  2001 
 - xxvi, 261p. 
<br/><br/><label>ISBN: </label>0-07-136479-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations