Zemke, Ron; Connellan, Tom <br/><br/>
e-service: 24 ways to keep your customers- when the competition i just a click away 

 - New York  Amacom  2000 
 - viii, 341p. 
<br/><br/><label>ISBN: </label>0-8144-0606-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations