TY  - BOOK
AU  - Zemke, Ron; Connellan, Tom
TI  - e-service: 24 ways to keep your customers- when the competition i just a click away
SN  - 0-8144-0606-8
PY  - 2000///
CY  - New York
PB  - Amacom
KW  - Customer Relations
ER  -