Fitzsimmons, James A; Fitzsimmons, Mona J <br/><br/>
Services management: operations, strategy and information technology 

 - New York  McGraw-Hill Inc  2000 
 - xxvi, 646p.+CD-ROM 
<br/><br/> CD rom 
<br/><br/><label>ISBN: </label>0-07-118115-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Management