TY  - BOOK
AU  - Fitzsimmons, James A; Fitzsimmons, Mona J
TI  - Services management: operations, strategy and information technology
SN  - 0-07-118115-6
PY  - 2000///
CY  - New York
PB  - McGraw-Hill Inc
KW  - Services Management
N2  - CD rom
ER  -