Knod, Edward M; Schonberger, Richard J <br/><br/>
Operations management: meeting customer's demands 

 - 7 
 -  Irwin McGraw-Hill  2001 
 - xviii, 713+cdrom 
<br/><br/><label>ISBN: </label>0-07-120216-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management