Anupindi, Ravi [et al] <br/><br/>
Managing business process flows 

 -  Pearson Education Asia Pvt. Ltd  2002 
 - xiii, 267p+cd 
<br/><br/><label>ISBN: </label>81-7802-641-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Research