Foss, Bryan; Stone, Martin <br/><br/>
Successful customer relationship marketing: new thinking, new...new tools... 

 - London  Kogan Page  2001 
 - 522p. 
<br/><br/><label>ISBN: </label>0-7494-3579-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations