Seybold, Patricia B; Marshak, R.T; Lewis, J.M <br/><br/>
Customer revolution: how to thrive when your customers are in control 

 - New York  Random House  2002 
 - xv, 395p. 
<br/><br/><label>ISBN: </label>0-7126-6985-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations