TY  - BOOK
AU  - Seybold, Patricia B; Marshak, R.T; Lewis, J.M
TI  - Customer revolution: how to thrive when your customers are in control
SN  - 0-7126-6985-X
PY  - 2002///
CY  - New York
PB  - Random House
KW  - Customer Relations
ER  -