Elgin, Suzette Haden <br/><br/>
Business speak: using gentle art of verbal persuasion to get what you want at work 

 - London  McGraw-Hill Cos  1995 
 - xii, 247p. 
<br/><br/><label>ISBN: </label>0-07-020000-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Communications