Barnes, James G <br/><br/>
Secrets of customer relationship management: it's all about how to make them feel 

 - London  McGraw-Hill Cos  2000 
 - xviii, 315p. 
<br/><br/><label>ISBN: </label>0-07-36253-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations