Seybold, Patricia; Marshak, R; Lewis, M <br/><br/>
Customer revolution: how to thrive when customers are in control 

 -  Crown Publications  2001 
 - xvii, 395p. 
<br/><br/><label>ISBN: </label>0-609-60772-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations