Jaiswal, M.P; Kaushik, Anjali <br/><br/>
e-CRM: business and system frontiers 

 - New Delhi  Asian Books Private Limited  2002 
 - v, 254p. 
<br/><br/><label>ISBN: </label>81-86299-28-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations