Shaw, James G <br/><br/>
Customer-inspired quality: looking backward through the telescope 

 - San Francisco  Jossey-Bass Pub  1996 
 - xv, 126p. 
<br/><br/><label>ISBN: </label>0-7879-0346-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management