Blanchard, Ken; McBride,  Margret <br/><br/>
One minute apology: powerful way to make things better 

 - New Delhi.  India Today Group/living media  2003 
 - 114p. 
<br/><br/> - 
<br/><br/><label>ISBN: </label>81 7223-516-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational Behaviour