TY  - BOOK
AU  - Blanchard, Ken; McBride,  Margret
TI  - One minute apology: powerful way to make things better
SN  - 81 7223-516-X
PY  - 2003///
CY  - New Delhi.
PB  - India Today Group/living media
KW  - Organizational Behaviour
N2  - -
ER  -