Robertson, Kelley <br/><br/>
Stop, ask, and listen: how to welcome your customers & increase your sales 

 - New Delhi  Macmillan and Company  2002 
 - x, 165p. 
<br/><br/> - 
<br/><br/><label>ISBN: </label>0 333 93850 X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales Management