Haksever, Cengiz[et al] <br/><br/>
Service management and operations 

 - 2 
 -  Pearson Education Asia Pvt. Ltd  2000 
 - xx, 582p. 
<br/><br/> - 
<br/><br/><label>ISBN: </label>81-297-0027-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management