Nash, Susan; Nash, Derek <br/><br/>
Delighting your customers: keep your customers coming back time and time again 

 - New Delhi  BIP India Pvt. Lt.,  2003 
 - 160p.  - 
<br/><br/><label>ISBN: </label>81-7693-132-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations